Delivery information

• Orders will be despatched within 2 working days, subject to availability.
• Please note especially during sale times, that any item may sell out in store before we can physically update the online system. Where an item is not available, we will contact you immediately and advise you.
• All new orders are deemed separate and each is treated individually, however we all sometimes decide that we want to place a 2nd order. If you place a 2nd order before we have shipped the first, we can send together to reduce shipping costs.
• All purchases are insured by us while in transit until they are delivered to you.
• All deliveries will require a signature.
• If you wish to track your parcel, please email us at customercare@marygrant.com. We will either track your shipment for you or email you the tracking number & the courier details.
• As online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address, and we will require a signature upon delivery for all goods shipped.
• Goods will not be shipped to PO boxes for protection of consumers.
• In times of adverse weather conditions or in matters beyond our control, Grant Galvin Ltd t/a Mary Grant, is not liable for any loss or damage resulting from any failure to meet the stated delivery date howsoever caused.

Returns

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with goods that you purchase online, we will happily offer you a full refund or exchange.

How do I return an item?

• Please contact us by email (customercare@marygrant.com) within 7 days of receiving your order, we will issue you with a ‘Returns Number’. This returns number is valid for a further 10 working days.
• Fill the return form with your ‘Returns number’ and the reason why you want to send your item(s) back. If an item is faulty, please provide details why. Enclose your return form with the item(s) you wish to return.
• Clearly print your returns number, along with your name & address  on the ‘return address slip’ which was enclosed with your paperwork on receipt of your parcel. This should be securely taped to the outside of the package.
• All goods are insured by us in transit, but you must use a return service which requires at signature when we receive the item.
• You will be notified by email once your return has been received and processed.

Exchanges

• With the help of your stylist, we like to get your order right before it leaves our hands. If you want help of any kind in selecting the right products for you or a friend, please contact your stylist.
• However, when you receive your items, if you would like us to exchange for a different, size, colour or whatever the case may be, please feel free to contact your stylist for further help. We are here to assist you until you are happy with your items.

Refunds.

• Please note that you must follow our returns policy above.Parcels received without a returns number clearly printed on the outside will not be accepted and will be returned to the customer.
• Returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. Shipping charges are non-refundable.
• If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at customer care : customercare@marygrant.com or by telephone on +353 (0) 45 435252 or +353 (0) 1 6750881, during opening times. You may also email us directly by simply clicking on the chat box on the lower right corner of your screen.
• All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
• Please note that it can take up to 5 working days for the refund to appear in your account.

Returns Policy

• All returns should be sent back to us in their original packaging provided & within 10 working days of receiving your returns number.
• The item(s) should be returned unworn and in perfect condition, with all swing tickets and designer garment tags still attached.
• Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer.
• Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately on receipt of the item.
• Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
• Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
• Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns will not be accepted if the strip has been removed (swimming wear) or if the items are soiled (lingerie), and may be sent back to the customer.
• If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team: customercare@marygrant.com or by telephone during opening times:Newbridge : +353 (0) 45 435252 Monday – Saturday 10am – 6pm.( closed bank holidays)Dublin : +1 6750881 Monday to Saturday 10am – 6pm & Sunday 12pm – 6pm.( closed bank holidays)