Returns

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with goods that you purchase online, we will happily offer you a full refund or exchange.

How do I return an item?

• Please contact us by email (customercare@marygrant.com) within 2  days of receiving your order, letting us know the reason for returning the item. We will issue you with a ‘Returns Number’. 
• Fill the return form with your ‘Returns number’ and the reason why you want to send your item(s) back. If an item is faulty, please provide details why. Enclose your return form with the item(s) you wish to return.
• Clearly print your returns number, along with your name & address  on the ‘return address card’ which was enclosed with your delivery. Return address should be securely taped to the outside of the package.
• All goods are insured by us in transit, but you must use a return service which requires at signature when we receive the item.
• You will be notified by email once your return has been received and processed.

Refunds.

• Please note that you must follow our returns policy above. Parcels received without a returns number will not be accepted and will be returned to the customer.
• Returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. Shipping charges are non-refundable.
• All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
• Please note that it can take up to 5 working days for a refund to appear in your account.

Returns Policy

• All returns should be sent back to us in their original packaging provided & within 10 working days of receiving your returns number.
• The item(s) should be returned unworn and in perfect condition, with all swing tickets and designer garment tags still attached.
• Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer.
• Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately on receipt of the item.
• Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
• Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.