Returns & refunds, what are the policies?
Customer satisfaction is always our top priority. While we hope that you are delighted with your order, if you are not perfectly satisfied with goods that you purchase online, we will happily offer you a full refund or exchange. There are slightly different policies for instore purchases and online purchases. Please read the additional information below carefully.
Website:
Returns Policy
- If you should wish to return an item, please contact customercare@marygrant.com within 48 hours of receiving the item.
- You must obtain a returns number before returning any items. Items received without a returns number may not be accepted.
- Items being returned must be received within 5 working days of a returns number being issued.
- All items must be returned using a service which requires a signature.
- All returns should be sent back to us in their original packaging provided.
- The item(s) should be returned unworn and in perfect condition, with all swing tickets and designer garment tags still attached.
- Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer.
- Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately on receipt of the item.
- Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
- Any free gifts which were sent with your order must be returned.
- Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
- Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns will not be accepted if the strip has been removed (swimming wear) or if the items are soiled (lingerie), and may be sent back to the customer.
How do I return an item?
- Please contact us by email (customercare@marygrant.com) within 7 days of receiving your order, we will issue you with a ‘Returns Number’.
- Fill the return form with your ‘Returns number’ and the reason why you want to send your item(s) back. If an item is faulty, please provide details why. Enclose your return form with the item(s) you wish to return.
- Clearly print your returns number, along with your name & address on the ‘return address slip’ which was enclosed with your paperwork on receipt of your parcel. This should be securely taped to the outside of the package.
- All goods are insured by us in transit, but you must use a return service which requires at signature when we receive the item.
- You will be notified by email once your return has been received and processed.
Exchanges
- With the help of your stylist, we like to get your order right before it leaves our hands. If you want help of any kind in selecting the right products for you or a friend, please contact your stylist.
- However, when you receive your items, if you would like us to exchange for a different, size, colour or whatever the case may be, please feel free to contact your stylist for further help. We are here to assist you until you are happy with your items.
Refunds.
- Please note that you must follow our returns policy above.Parcels received without a returns number clearly printed on the outside will not be accepted and will be returned to the customer.
- Returned items will be credited to the account used to originally purchase the items, less any taxes or import duties incurred. Shipping charges are non-refundable.
- If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at customer care : customercare@marygrant.com or by telephone on +353 (0) 45 435252 or +353 (0) 1 6750881, during opening times. You may also email us directly by simply clicking on the chat box on the lower right corner of your screen.
- All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
- Please note that it can take up to 5 working days for the refund to appear in your account.
Instore:
We always aim to create a wonderful in store experience for every customer. Our stylists are highly motivated and take great pride in helping our customers to get the best value from their purchases and to feel empowered and ready to take on the world when they wear them. We do however understand that on occasion a customer may change their mind or have questions about their purchases. Please feel free to call your stylist at any time to ask any questions no matter how silly they may seem. Our stylists are also on hand to help you get the most value from your purchase and can help you with styling your purchases different ways for different occasions. For all queries, please do not hesitate to call us or contact us through our social media channels.
We do understand that on occasion, you may wish to exchange an item. These are our policies.
Returns
- Items may be returned to either of our stores within 7 days for a store credit.
- The item(s) should be returned unworn and in perfect condition, with all swing tickets and designer garment tags still attached.
- Returns that are damaged, soiled or returned without their original labels will not be accepted.
- Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
- Any free gifts with purchase must be returned.
- Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
- Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns will not be accepted if the strip has been removed (swimming wear) or if the items are soiled (lingerie), and may be sent back to the customer.
- If your item has a manufacturing fault, we can offer an replacement or refund. We do not offer a repair service for customer accidental damage or wear and tear issues.
Exchanges
- Items may be exchanged instore for a store credit within 7 days of purchase subject to the above terms.
Refunds.
- All items are thoroughly QC checked before leaving our factory and double checked before leaving our store. On the very rare occasion that an item has a manufacturing fault, we are happy to offer a replacement. If we cannot replace the item, we will offer a full refund.
- Please note that we do not replace or refund items which have been accidentally damaged after leaving our store, or through wear and tear. In such cases, if you do not have an alterations or repairs provider, we can recommend Des Byrnes on Grafton Street, Dublin. They can be contacted at 01 677 3821.