Returns & Exchanges : Website purchases
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis and to the best of our ability.While we hope that you are delighted with your order, if you are not perfectly satisfied with goods purchased from our website, we will happily offer you a full refund or exchange.
All returned items must be unworn, unmarked with makeup, unlaundered, with all the labels & tags attached & in the original packaging. Customers must not wear make-up, perfume, hairspray etc that could mark or leave a scent on the clothing. We will not accept returns outside of the above conditions.
Should you decide that you want to return an item (whether for a refund or exchange): please contact us at firstname.lastname@example.org within 48 hours of receiving your order & we will send you a returns number within 2 working days. Once you receive the returns number, please note it on your receipt and enclose the item(s) you wish to return, ensuring the returns number is marked clearly on the outside of the parcel. Parcels received without a returns number marked clearly on the outside, will not be accepted & will be sent back to the customer.
We can only issue refunds or exchanges on items that are received by us within 10 working days of the returns number being issued. We have the right to refuse to accept delivery if delivery is not made within 10 working days.
The customer must cover the cost of the return of goods, which must be sent using a track & trace postal service which requires a signature. Website returns may be returned to our stores for exchange or store credit. Once goods are returned instore, the store’s returns policy applies.
With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.
We have the right to refuse any exchange or refund if the goods are returned in a condition whereby they are not saleable or they are damaged.
We do not accept returns on sale items.
- Items purchased in stores, are not covered by distance selling regulations and will be subject to the returns policy of the store in which they were purchased. Items which were purchased from a store which is not owned by the company, cannot under any circumstances be returned to the company and must be returned to the store in which they were purchased. In all such cases, your contract is with the store in which the item was purchased and Grant Galvin t/a Mary Grant will not enter into any queries in such cases.
- For reasons of hygiene, certain items are non returnable (lingerie, hosiery, pierced jewellery, etc.)
Returning Goods from Non EU Countries
Returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.
Returns & Exchanges : Mary Grant stores
We hope that you enjoy your purchase and we thank you for your valued custom.
As part of our after sales service to you, we would like to advise you of our returns policy.
Full price merchandise may be returned for an exchange or a store credit, within 14 days and within season, provided it is in its original condition, is unworn, unlaundered, all tickets are intact and is accompanied by the receipt.
Sales goods may be returned for an exchange only within 7 days and the above conditions also apply.
Custom made and special order pieces cannot be exchanged.
For reasons of hygiene, certain items are non returnable (lingerie, hosiery, pierced jewellery, etc.)
This does not affect your statutory rights.
Returns & Exchanges : all other stores
We do not accept returns of items purchased in any stores other than Mary Grant. In all cases, your contract is with the store from which the purchase was made.
Gift returns: If you have received an item from marygrant.com as a gift, you may exchange it for another item of the same value or more provided you pay the cost difference and the additional shipping, taxes, and import duties, and any additional charges which may incur as a result of exchange.
PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Grant Galvin Ltd t/a Mary Grant, is not responsible for any item that is not returned in the manner as stated above. Please discuss any other queries that you have by contacting us at email@example.com
Faulty Goods: Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Please note that items which are damaged as a result of wear & tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our returns policy, please contact us at firstname.lastname@example.org. Please state clearly the nature of the fault. As with all returns, do not return faulty goods without a returns number or they will not be accepted.